FAQ

Frequently Asked Questions

How long will it take to receive my order?

All orders include free shipping. Delivery typically takes 5-10 business days, depending on your location. Once your order is shipped, you’ll receive a confirmation email with tracking information so you can monitor its progress.

What are the available shipping options?

We offer free standard shipping on all orders. Currently, there are no additional shipping options, so every order qualifies for our complimentary delivery service.

Do you offer international shipping?

Yes, we offer free international shipping on all orders. Delivery times may vary based on your location, but we aim to get your items to you as quickly as possible. Once shipped, you’ll receive tracking details to monitor the progress of your order.

How can I track my order?

If your item arrives damaged or defective, please email us at support@santikma.com within 7 days of delivery. Include your order number and photos of the damaged item, and we’ll arrange a replacement or refund.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery and estimate its arrival time.

What should I do if my order hasn’t arrived?

If your order is delayed beyond the estimated delivery timeframe, please check the tracking link provided in your shipping confirmation email for updates. If you still need assistance, feel free to contact our support team at support@santikma.com, and we’ll be happy to help.

Is expedited shipping available?

At this time, we only offer free standard shipping on all orders. We do not have an expedited shipping option available, but we aim to process and ship orders as quickly as possible to ensure timely delivery.

Do I have to pay customs fees for international orders?

Customs fees may apply to international orders and are the responsibility of the customer. Please check with your country’s customs office for more information on potential fees, as these charges vary by location and are not included in our shipping costs.

Are return shipping costs covered?

Return shipping costs are typically the responsibility of the customer unless the item arrived damaged or there was an error in your order. In such cases, we’ll cover the return shipping costs to ensure your satisfaction.

What should I do if I received a damaged or incorrect item?

We apologize for any inconvenience! If you received a damaged or incorrect item, please contact our support team at support@santikma.com with your order details and a photo of the item. We’ll work quickly to arrange a replacement or a refund.

Can I exchange an item for a different size or color?

Yes, exchanges are possible as long as the item is in stock. Please reach out to our support team at support@santikma.com with your order details, and we’ll assist you in exchanging the item for your preferred size or color.

Will I get a full refund for my returned items?

Yes, you’ll receive a full refund for returned items as long as they meet our return policy requirements. The items must be in their original condition, unused, and returned within the specified return period.

How long does it take to process a return?

Return processing typically takes 5-7 business days from the time we receive your item. Once your return is processed, you’ll receive an email confirmation and any applicable refund will be issued.

Are there any items that cannot be returned?

Yes, certain items are not eligible for return, including final sale items, personalized products, and some types of jewelry. Please check the product description or our Refund Policy page for specific details on non-returnable items.

How do I initiate a return or exchange?

To start a return or exchange, please contact our support team at support@santikma.com with your order details. We’ll guide you through the process and provide any necessary instructions to ensure a smooth return or exchange.

What is your return policy?

Our return policy allows you to return items within 14 days of purchase, provided they are in original condition, unused, and with all tags attached. For more detailed information, please refer to our Refund Policy page.

Are your jewelry items hypoallergenic?

Our crystal stone jewelry is made from natural stones. While we take care in selecting high-quality materials, we recommend customers be aware of their sensitivities or potential allergies to specific stones.

Where can I leave feedback or a review?

You can leave feedback or a review directly on the product page under the "Reviews" tab. Just navigate to the product you purchased, click on "Reviews," and submit your rating, along with any comments you’d like to share. Your input is invaluable to us!

Is my personal information secure when shopping on your site?

Absolutely. We prioritize your privacy and use secure, encrypted connections to protect your personal information. Our website follows the latest security protocols to ensure your data is kept safe throughout your shopping experience. Additionally, we limit data collection to essential information and do not use tracking cookies for invasive purposes.

How do I sign up for promotions and discounts?

You can sign up for our newsletter at the bottom of our homepage. By subscribing, you’ll receive exclusive promotions, discounts, and updates on new arrivals directly in your inbox. Don’t miss out on special deals!

Can I modify my order after placing it?

If your order hasn’t been processed yet, you may be able to make changes. Please contact our support team as soon as possible with your order details, and we’ll do our best to accommodate your request.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal. Our goal is to offer secure and convenient payment options for a smooth shopping experience.

Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping and special packaging options. If you’d like to add this service, please email us at sale@santikma.com with your order details, and we’ll make the arrangements.

How can I contact customer support?

You can reach our customer support team by emailing us at support@santikma.com. We’re here to help with any questions or concerns you may have and strive to respond promptly to ensure a smooth shopping experience.