Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, crystalstone.store, or make a purchase.

1. Information We Collect:

• Personal Information: We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or sign up for our newsletter.
• Non-Personal Information: We also collect non-personal data, including IP address, browser type, and browsing behavior for analytics and to improve our website.

2. How We Use Your Information

• To process orders and deliver products.
• To communicate with you about your order, respond to inquiries, and send promotional emails if you subscribe.
• To improve our website and customer service through analytics.
• To prevent fraud and ensure the security of our website.

3. Sharing Your Information

• We do not sell or rent your personal information to third parties.
• We may share information with service providers who assist us with payment processing, order fulfillment, and website maintenance.

4. Data Security

• We use industry-standard security measures, including encryption, to protect your personal information. However, no online data transmission is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

• You have the right to access, update, or delete your personal information.
• You can opt out of promotional emails by clicking the "unsubscribe" link in the email.
• If you are an EU resident, you have additional rights under the General Data Protection Regulation (GDPR).

6. Changes to the Privacy Policy

• We may update this Privacy Policy from time to time. Any changes will be indicated with a small red text reading "updated" next to the section title, and we encourage you to review it regularly.

7. Contact Us

• If you have any questions or concerns about this Privacy Policy, please contact us at info@crystalstone.store.

Refund Policy

1. General Return Policy

• We accept returns within 14 days of purchase, provided items are in original condition, unused, and with all tags attached. Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

2. Non-Returnable Items

• The following items are not eligible for return or refund:
  • Crystal Stone Jewelry: Due to the unique and delicate nature of these items, we do not accept returns or offer refunds.
  • Final Sale Items: Products marked as final sale cannot be returned.
  • Personalized Items: Customized products are non-returnable unless they arrive damaged or defective.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us at support@crystalstone.store within 7 days of receiving your order. Provide your order details and a photo of the item, and we will arrange a replacement or refund.

4. Return Process

• To initiate a return, please contact our support team at support@crystalstone.store with your order details. Once your return is approved, you’ll receive instructions on how to proceed.

5. Refunds

• Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item. Original shipping costs (if any) are non-refundable, except when the return is due to a shipping error or damaged item.

6. Condition of Returned Items:

• Returned items must be in their original packaging, with no signs of wear, damage, or alteration. Products should be in resalable condition to be eligible for a refund.

7. Proof of Purchase Requirement:

• A receipt or order number is required to process all returns. This ensures that only legitimate returns are accepted.

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